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A List of Best Practices for Project Conflict Management
December 3, 2008 | Author: PM Hut | Filed under: People Issues, Conflict Management, Project Management Best Practices
A List of Best Practices for Project Conflict Management
By Global Knowledge
In any set of recommendations for handling conflict in a project environment, the following list for conflict resolution facilitators will be helpful.
- Be proactive. Prevent the conflict with good policies, processes, and especially relationships. The best defense is a good offense.
- Attack the problem, not the person.
- Focus on what can be done.
- Encourage effective conversations.
- Accept ownership or responsibility.
- Find the root cause.
- Let each side air its grievances in a controlled atmosphere with no interruptions; give each side an equal turn.
- Be likable and helpful.
- Do not let conflict fester.
- Build consensus if necessary.
- Use a skilled facilitator.
- State your intentions.
- Know to whom you are talking. Know your audience. Know your team!
- Use effective interpersonal communication strategies, including active listening.
- Be congruent in your use of verbals and non-verbals.
This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.
© Copyright 2008, Global Knowledge. All rights reserved.
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