• Fr[agile]

  February 9, 2010

  
  

• How to Compress Project Schedules

  February 8, 2010

  
  

• Critical Chain Project Management: History and Value

  February 8, 2010

  
  

• A Computational Formulation of WBS in Construction Project Management

  February 7, 2010

  
  

• Project Manager Value Brain Dump

  February 6, 2010

  
  

• Agile and the PMO Working Together

  February 5, 2010

  
  

• How to Prepare for a Project Sponsor Meeting

  February 5, 2010

  
  

• Managing Project Scope

  February 4, 2010

  
  

• Ten Things to Look For When Reviewing a Project Plan

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• The Generic Project Schedule

  February 3, 2010

  
  

Active Listening: The Key to Solving Project Team Conflicts

March 3, 2009 | Author: PM Hut | Filed under: Conflict Management, People Issues, Project Management Best Practices

Active Listening: The Key to Solving Project Team Conflicts
By Global Knowledge

As the leader, a major part of your effort should be to listen to your staff. Your communication skills are the key!

How can you listen better? First, stop talking. Concentrate on what is being said and don’t argue mentally or plan your next comment. Watch your body language, and make sure you put the speaker at ease and react appropriately (empathy, nod, eye contact). Do not stop listening until they stop talking. Avoid making assumptions, and listen for main points and supportive evidence. Remember, you share responsibility for the success – or failure – of the communication.

A useful tool for giving your fellow employees feedback is the basic feedback model. First, you describe a specific behavior that can be objectively verified by others (so it is not just your opinion), then you list its impact on you or the group. Then make a request to see what can be done to solve the problem. Always remember during the feedback process that active listening skills are very useful.

1. Behavior description:
   • “When you said (say)…”
   • “When you did (do)…”
2. Feelings (optional):
   • “I felt (feel)…”
3. Impact:
   • “As a result …”
4. Request:
   • “Can we discuss it?”
   • ”What can we do to resolve this?”
   • “Was that your intention?”

This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.

© Copyright 2008, Global Knowledge. All rights reserved.

Related Articles

• What Is Active?
• Project Schedule Conflicts
• Change Management, Escalations, Internal conflicts
• Team Solving: The Under Utilized Power
• Project Controlling And Monitoring - Resolving Project Conflicts

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