Adding Value To The Content Of Six Sigma Project Charters
By Tony Jacowski
The Core Content Of Project Charters
The exact content of a Project Charter may vary from industry to industry, but the areas that are most commonly addressed by such charters include the following:
- COPQ (Cost Of Poor Quality): Identifying reasons that lead to increased operational costs and reduced efficiency
- Process Improvement: Details of the business process that needs improvement
- Process Problem: Identifying problems that are reducing the efficiency of the specified business process
- Process Parameters: Defining the parameters or boundaries of improvement initiatives as applicable to the specified business process
- Project Objectives: Defining and quantifying the goals and objectives of the project
- Project Measurement: Defining the tools and techniques that will be used for the assessment of the project results
The Need For Adding More Value
These areas may form the core content of most Project Charters, but in the last few years, it has been noticed that businesses are slowly moving away from this old structure and are stressing more the inclusion of content that is directly related to the implementation so as to add more value to the Project Charter. This is not to undermine the importance of the core areas that are covered by Six Sigma Project Charters, but since most of the implementations that are carried out nowadays are customer oriented, it has become necessary for businesses to include new areas that add more value to the Project Charter.
A Project Charter that covers new areas such as customer needs and expectations and how these are related to the implementations, will make it easier for the implementation team to carry out the implementations in a way that ultimately leads to better products and improved services.
Adding More Value To The Content
To add more value to the content of Project Charters, businesses need to include additional information that defines and quantifies the exact needs and requirements of the customer. It is not be enough just to include information such as ‘the customers need better quality’ or ‘the customers prefer smaller packets’. Another important aspect that needs to be covered is the relationship between customer needs and expectations and the value currently being offered by the business to its customers.
It should analyze the relationship in detail and lay stress on measuring the degree of variation between the two components and devising innovative solutions for reducing the extent of variation. The charter should also contain detailed information about the specific methods or processes that should be employed for carrying out the implementations.
When additional value-added content is included and all the related aspects are clarified, it becomes much easier for implementation team to understand the real goals and objectives of the implementation project. This in turn goes a long way in ensuring the successful completion of the implementation project within the specified time and costs.
Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solutions - Six Sigma Online - http://www.sixsigmaonline.org, offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.
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