Comments on: Avoid Gold Plating (Project Scope Inflation) http://www.pmhut.com/avoid-gold-plating-project-scope-inflation Thu, 17 May 2012 04:24:25 +0000 http://wordpress.org/?v=abc hourly 1 By: Bill Duncan http://www.pmhut.com/avoid-gold-plating-project-scope-inflation/comment-page-1#comment-1178 Bill Duncan Thu, 30 Apr 2009 07:54:06 +0000 http://www.pmhut.com/avoid-gold-plating-project-scope-inflation#comment-1178 "Exceeding customer requirements and expectations" is NOT the same as "gold plating." Gold plating means providing features that provide no value. If you were the customer, and the project team is capable of providing additional value, wouldn't you want them to do so? If your requirement is for a new car costing no more than USD 30,000, and the team offers you a Ford Fiesta when they could have gotten you a BMW convertible on sale, would you be happy? They have met your requirements when they could have exceeded them. Duncan William R. Duncan, Project Management Partners Primary author of the original version of “A Guide to the Project Management Body of Knowledge” Board Chair, PMCert, the independent certification body of asapm “Exceeding customer requirements and expectations” is NOT the same as “gold plating.” Gold plating means providing features that provide no value.

If you were the customer, and the project team is capable of providing additional value, wouldn’t you want them to do so?

If your requirement is for a new car costing no more than USD 30,000, and the team offers you a Ford Fiesta when they could have gotten you a BMW convertible on sale, would you be happy? They have met your requirements when they could have exceeded them.

Duncan

William R. Duncan, Project Management Partners
Primary author of the original version of “A Guide to the Project Management Body of Knowledge”
Board Chair, PMCert, the independent certification body of asapm

]]>