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Four Principles for Jump-starting Performance Improvement - Satellite vs. 30,000-foot Metrics
May 13, 2008 | Author: admin | Filed under: Quality Management, Project Management Best Practices
Four Principles for Jump-starting Performance Improvement - Satellite vs. 30,000-foot Metrics (#3 in the series Four Principles for Jump-starting Performance Improvement)
By Forrest W. Breyfogle, III
For any organization to be successful, it’s necessary for meaningful metrics to be taken at two levels. They are (1) measurement of operational level components throughout the enterprise, or what we call 30,000-foot level metrics, and (2) measurement of the factors that affect overall corporate financials, or satellite level metrics. Both 30,000-foot level and satellite level metrics assess the overall enterprise system; there are no calendar boundaries
The 30,000-foot level metrics measure, for example, asset management, people development, factory productivity (percent yield, run time productivity), supply chain dynamics, salesperson productivity, safety, new product introduction and suppliers (cost, quality, service), etc. These metrics influence and determine individually and collectively the bottom-line results for the whole corporation.
Satellite-level metrics include measurements such as return on invested capital, earnings before interest depreciation and amortization, operating income and net profit margin, as well as market dynamics that determine the overall performance of an enterprise.
Adapted from “The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning, and Business Improvement,” (copyright Bridgeway Books., 2008) by Forrest W. Breyfogle III, CEO of Smarter Solutions, Inc., www.smartersolutions.com
Forrest W. Breyfogle, III, is the founder and CEO of www.smartersolutions.com, an Austin, Texas-based company. He has authored and co-authored 11 books and published over 80 technical resources for well known, worldwide publications on Six Sigma, Lean Six Sigma and Lean methods. In 2004, he was the recipient of the American Society for Quality Crosby Medal for his book, “Implementing Six Sigma,” 2nd edition. Breyfogle is an ASQ Fellow and a member of the board of advisors for the University of Texas Center for Performing Excellence.
Smarter Solutions maintains an articles section, which can be found at http://www.smartersolutions.com/articles.php.
Related Articles
- Four Principles for Jump-starting Performance Improvement - Introduction
- Four Principles for Jump-starting Performance Improvement - Anticipating Resistance
- Four Principles for Jump-starting Performance Improvement - A Healthy View of Numbers
- Four Principles for Jump-starting Performance Improvement - Understanding Non-conformance
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