« Taking Over a Project in Progress
PRINCE2™ Components »

House of Quality Matrix

June 29, 2008 | Author: admin | Filed under: Quality Management, Project Management Charts

House of Quality Matrix
By SmartDraw.com

A House of Quality Matrix is a diagram, whose structure resembles that of a house, which aids in determining how a product is living up to customer needs. Although quite intricate, it is capable of storing a lot of information and comparing large amounts of data.

House of Quality Matrix

Typical Uses

It is best to use house of quality matrix when you are planning on making improvements to an existing product or would like to analyze a products ability to meet customer needs and compare to competition.

Best Practices

  • Identify a product. Choose a product you want to focus your House of Quality Matrix on.
  • Obtain customer opinion. Whether through surveys, opinion polls, or interviews, in order to create this matrix you must know what your customers want. Make sure that you know what they expect or want from your product and how important each aspect is to them.
  • Fill in the required information. The section on the far left of the matrix is reserved for customer needs, what the product should satisfy. On the far right should be what the competition provides. Along the top should be a list of the product’s capabilities meant to fulfill customer needs. In the bottom section should be the targets, the things your company must acquire for the product, long term goals, and your standing amongst the competition.
  • Fill out the matrix. The middle section is where you can show how much your product is meeting the needs of your customer. Choose three symbols to use to fill in the middle section. The symbols should represent that an aspect of your product meets the customer’s requirement well, average, or poorly. Use them to fill out the middle section. Then fill out the top section using the same symbols you already developed to show conflict among product requirements.
  • Create a key. Create a key that tells what each of your symbols stand for.
  • Draw Conclusions. Use your matrix to decide what your product needs and what improvements would be would the investment. Also use it to set goals and plan for the future.

About SmartDraw.com

SmartDraw.com is the creator of SmartDraw, the world’s most popular business graphics software and the first program that makes it possible for ordinary computer users to create presentation-quality business graphics in minutes. Each year more than two million people install and use SmartDraw and the company counts more than half of the members of the Fortune 500 as loyal customers.

Founded in 1994, SmartDraw.com is privately-held and based in San Diego, CA. In addition to SmartDraw 2008 for general business and home use, the company also offers SmartDraw Healthcare and SmartDraw Legal editions which include graphics and applications unique to their respective fields. For more information on the company or to download a free trial of SmartDraw, please visit www.smartdraw.com.

Share this article:
  • StumbleUpon
  • Digg
  • del.icio.us
  • Technorati
  • Reddit
  • YahooMyWeb
  • blogmarks

Related Articles

This entry was posted on Sunday, June 29th, 2008 and is filed under Quality Management, Project Management Charts. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

No comments yet.

feel free to leave a comment

Comment Guidelines: Basic XHTML is allowed (a href, strong, em, code). All line breaks and paragraphs are automatically generated. Off-topic or inappropriate comments will be edited or deleted. Email addresses will never be published. Keep it PG-13 people!

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>

All fields marked with " * " are required.

Project Management Categories