Comments on: How Much Does Your ITIL Consultant Really Know? http://www.pmhut.com/how-much-does-your-itil-consultant-really-know Wed, 23 May 2012 09:25:59 +0000 http://wordpress.org/?v=abc hourly 1 By: Gary Drumm - PMP http://www.pmhut.com/how-much-does-your-itil-consultant-really-know/comment-page-1#comment-570 Gary Drumm - PMP Wed, 06 Aug 2008 21:39:13 +0000 http://www.pmhut.com/how-much-does-your-itil-consultant-really-know#comment-570 You make some excellent points regarding the pedigree of ITIL consultants in general. I think one of the main things is that so many companies want to be able to tell persepctive customers, investors, or buyers that they're "ITIL Compliant", and so few people actually understand the full life cycle of ITIL, that it lends itself to a nasty situation where, exactly as you describe, the "consultant" really only knows slightly more than their client. Part of this is because ITIL does provide a real, workable framework for ITSM and it's just complicated enough that executives love it because they get to hire exensive consultants to help "implement" it. In my opinion, it would be far better to send your IT staff to ITIL, MOF, and ISO school for 6 months and let them develop a real world strategy for one's own organization, and have a truly qualified consultant come in and review their implementation plan. You make some excellent points regarding the pedigree of ITIL consultants in general. I think one of the main things is that so many companies want to be able to tell persepctive customers, investors, or buyers that they’re “ITIL Compliant”, and so few people actually understand the full life cycle of ITIL, that it lends itself to a nasty situation where, exactly as you describe, the “consultant” really only knows slightly more than their client.

Part of this is because ITIL does provide a real, workable framework for ITSM and it’s just complicated enough that executives love it because they get to hire exensive consultants to help “implement” it.

In my opinion, it would be far better to send your IT staff to ITIL, MOF, and ISO school for 6 months and let them develop a real world strategy for one’s own organization, and have a truly qualified consultant come in and review their implementation plan.

]]> By: Sam http://www.pmhut.com/how-much-does-your-itil-consultant-really-know/comment-page-1#comment-569 Sam Thu, 20 Mar 2008 10:54:28 +0000 http://www.pmhut.com/how-much-does-your-itil-consultant-really-know#comment-569 It's true that there are not quite experienced people out there, but it's not something to feel happy about for the rest of the experienced pack. My general feel that this whole ITIL / ITSM is guarded behind doors as opposed to open community based knowledge development.(How many books out there on this? ,how many qualified training programs out there?)Few i wud say. Not a good way to spread out new practices. It’s true that there are not quite experienced people out there, but it’s not something to feel happy about for the rest of the experienced pack.

My general feel that this whole ITIL / ITSM is guarded behind doors as opposed to open community based knowledge development.(How many books out there on this? ,how many qualified training programs out there?)Few i wud say. Not a good way to spread out new practices.

]]>