A good project manager should always seek to understand how he or she identifies conflict. Ask yourself questions such as: How do I identify conflict? How do I know who is at fault? What should I do to eliminate conflict?
Before you can begin getting your team back on track, you need them to calm down and re-focus. Do not get involved in debate or let emotions take control. You need to get at the facts behind the issue, not conjecture and emotions.
Ideally, the best method to dealing with conflict is to get the team to solve the problem themselves. But if you have to get involved:
- Find out the real problem, not the symptoms
- Ask lots of questions from various viewpoints. It is possible for everyone to have an opinion as long as the leader ensures that everyone is permitted to voice their opinion.
- Do they have a solution to offer? Is it likely the opposition will agree? If they have no solution, help lead them to one.
- Get agreement to the solution.
- They must find the solution without being forced in order for them to buy into it.
This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.
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