-
3 Smart Leadership Secrets To Increase Employee Engagement
May 24, 2013
-
Project Management on the Far Side of Complexity
May 24, 2013
-
How-to Guide: Change in Project Management
May 23, 2013
-
How Much Project Management Is needed in a Federated Organization?
May 23, 2013
-
Become a Proactive Project Manager
May 22, 2013
-
Project Management - Communicating Successfully
May 22, 2013
-
Talk Like a Project Manager
May 21, 2013
-
How to Project Manage a Pyramid
May 21, 2013
-
The Art of Project Management: Scale
May 20, 2013
-
Project Management Foundations - Understanding the Maturity of Your Project Office
May 20, 2013
Methods of Dealing with Conflict - Part I
November 23, 2008 | Author: PM Hut | Filed under: Conflict Management, People Issues
Methods of Dealing with Conflict - Part I (#1 in the series Methods of Dealing with Conflict)
By Global Knowledge
A good project manager should always seek to understand how he or she identifies conflict. Ask yourself questions such as: How do I identify conflict? How do I know who is at fault? What should I do to eliminate conflict?
Before you can begin getting your team back on track, you need them to calm down and re-focus. Do not get involved in debate or let emotions take control. You need to get at the facts behind the issue, not conjecture and emotions.
Ideally, the best method to dealing with conflict is to get the team to solve the problem themselves. But if you have to get involved:
- Find out the real problem, not the symptoms
- Ask lots of questions from various viewpoints. It is possible for everyone to have an opinion as long as the leader ensures that everyone is permitted to voice their opinion.
- Do they have a solution to offer? Is it likely the opposition will agree? If they have no solution, help lead them to one.
- Get agreement to the solution.
- They must find the solution without being forced in order for them to buy into it.
This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.
© Copyright 2008, Global Knowledge. All rights reserved.
Related Articles
No comments yet.
feel free to leave a comment
Comment Guidelines: Basic XHTML is allowed (a href, strong, em, code). All line breaks and paragraphs are automatically generated. Off-topic or inappropriate comments will be edited or deleted. Email addresses will never be published. Keep it PG-13 people!
XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
All fields marked with " * " are required.
- Agile Project Management
- Ask the Hut
- Certification
- Change Management
- Communications Management
- Computer Based Information Systems
- Concepts
- Corporate Transformation
- Cost Management
- Critical Chain Project Management
- Delegation
- History
- HR Management
- Implementing Project Management
- Integration Management
- Lessons Learned
- Management
- Miscellaneous
- People Issues
- PMBOK
- PRINCE2
- Procurement Management
- Program Management
- Project Lifecycle Phases
- Project Management Advantages
- Project Management Advantages
- Project Management as a Career
- Project Management Best Practices
- Project Management Charts
- Project Management Definitions
- Project Management Ethics
- Project Management for Beginners
- Project Management Guides
- Project Management Musings
- Project Management Office
- Project Management Proposals
- Project Management Templates
- Project Portfolio Management
- Project Workforce Management
- Quality Management
- Requirements Management
- Risk Management
- Scheduling
- Scope Management
- SCRUM
- Soft Management
- Time Management
- Training
- Uncategorized