November 5, 2010 | Author: PM Hut | Filed under: Delegation
On Poor Execution of Delegated Project Assignments
By Michael Duncan Moore
If you have been managing a business unit or project team, assigned to execute important projects and assignments, and your team fails to execute the plan successfully…the problems were there all along. Unlike many sports teams, business managers don’t have the luxury of a “game film” to look at for improvement. What business managers do have available to them are project check-points along the way and a post-assignment review process.
Your Project Action Plan, the basis of your action step task delegation, needs to have one or more key checkpoints along the execution path. Then, at the end of the project assignment, you will complete a post-game (project) review. The key manager action at each check-point is to determine “what is working and what is not working” and get activities fixed. Your first goal is to keep the project on track, make adjustments, initiate fall-back plans and so on. The post-project review is another matter.
The manager can create their own version of a project game film by implementing a post-project review process. To construct a a post-project game film, you will need to ask five key basic review questions and a lot of probing questions around them.
What Went Well? By identifying all the action steps and team behaviors that went well, you will have the opportunity to call attention to excellent performance and point them out as a Model of what actions are expected. This will also give you an opportunity to provide some positive recognition for really good performance.
What Went Wrong? Here we are looking for honest and open critiques of everything (even small things) that didn’t go as planned. Get them all out on the table. When they are out in the light of day, you and your team can identify what needs to be fixed.
How Do We Fix the Problem(s)? Go over every issue and miss-step. Get as much input from the team as possible. Always encourage open and honest suggestions to get the best solutions.
What Training Needs Are apparent? Many of the issues and execution problems will boil down to a need for specific training or development opportunities. Skill deficiencies will be spotted, techniques may need to be pointed out and development opportunities for individual growth will result.
How Do We Get Better? Conclude your team post-project review with this question. Ask the question, then state your position on execution excellence. “We are better than our issues. I believe we can get much better and we must get better.” Then open the discussion for input.
The key point here is not to let less than satisfactory performance go unaddressed. If you create a” project game film”, you will uncover the issues that kept you and your team from execution excellence. The problems have likely been there all along. You will uncover them in the post-project review. To do better, the team has to get better. To Get Better, you have to pinpoint what exactly needs to improve. To learn more about this important area of planning, delegating and managing, please visit our web-site.
Plan-Delegate-Manage is an organization that strives to bring real world experience, proven skills training and valuable delegation tools to managers around the world. As a veteran executive in the Insurance & Banking Industries, Mike brings over 40 years of proven experience in building teams and developing successful managers. Contact: Mike Moore, 513 520-7199, or e-mail at firstname.lastname@example.org
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