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Planning Phase - Quality Management Plan
September 23, 2008 | Author: PM Hut | Filed under: Project Management Best Practices, Quality Management
Planning Phase - Quality Management Plan (#4 in the series Planning Phase)
By Michele Berrie, Queensland University of Technology
A separate quality plan may be provided, using the Quality Plan template1, as appropriate.
Both the quality of the management of the project and the “product” of the project must be addressed. Quality is the “totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs” (ISO8402). Three aspects of quality are taken into consideration: quality planning and standards, quality assurance and quality control. Each aspect is addressed in the quality plan specific categories.
As a minimum, the Project Plan should include the quality measures and acceptance criteria.
If problems occur with quality, changes in other areas of the project may need to take place, according to the integrated nature of projects.
1The Quality Plan Template will be provided in a separate article on PM Hut.
Queensland University of Technology (QUT) is a highly successful Australian university with an applied emphasis in courses and research. Based in the city of Brisbane with a global outlook, it has 40,000 students, including 6000 from overseas, (QUT Statistics) and an annual budget of more than AU$500 million. Courses are in high demand and its graduate employment rate is well above the national average for Australian universities.
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[...] is planned from the beginning and implemented throughout the project lifecycle, the production of a Quality Management Plan is [...]