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• SMART Goals Reduce Ambiguity and Increase Commitment

  January 5, 2009

  
  

• Writing an Unbeatable Business Case

  January 4, 2009

  
  

• The MSP (Managing Successful Programmes) Governance Themes

  January 3, 2009

  
  

• Project Managers: The Value of Understanding Technology

  January 2, 2009

  
  

• Building the High-Performance Global Workforce

  December 31, 2008

  
  

• The Most Important Lesson

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• The Elements of Change in Every Organization

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• Still Trying to Integrate Running and Project Management

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• What We Need from Project Sponsors

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Project Managers Should Satisfy Stakeholders’ Expectations

September 22, 2008 | Author: PM Hut | Filed under: Project Stakeholder Mgmt, Project Management Best Practices

Project Managers Should Satisfy Stakeholders’ Expectations (#8 in the series PMP Exam Themes – The Perspective You Need To Develop To Be Prepared)
By Brian Denis Egan, B.Sc, M.Sc., M.B.A., PMP - Global Knowledge Course Director

Project management is a service. It is not manufacturing or engineering or IT or marketing. It is a service like hospital administration is a service. Manufacturing, engineering, IT, and marketing are some of the tools used by project managers to fulfill the desires of their stakeholders.

Stakeholders are people with an interest in the project. They are not all equally influential but they must all be considered.

Successful projects satisfy stakeholder expectations. The only way a PM can ensure that this is accomplished is by focusing attention on the stakeholders’ needs. This does not mean that you deliver what you think they want, but rather what they think they want. Stakeholder needs include both those that are stated as well as those that are implied.

The PMP Examiners believe that the best project managers are the ones who learn to manage customer expectations first and then manage the project in response to these expectations.

About the Author

Brian Denis Egan is CEO of a manufacturing company (Book Box Company) and a management consultant. He has written three professional development manuals and numerous white papers on aspects of management science. Since 2000, Brian has been a part-time instructor for Global Knowledge within the Management product line.

This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.

© Copyright 2008, Global Knowledge. All rights reserved.

Related Articles

• Manage Stakeholders and Beware of the Wicked Witch!
• A Good Plan Both Models the Project and Communicates it to the Stakeholders
• Winning Project Stakeholders To Your Side and Keeping Them There
• Stakeholders and Picking the Right Project
• Project Communications - Keeping Stakeholders Informed

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