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SMART Requirements - Conclusion
August 26, 2008 | Author: PM Hut | Filed under: Requirements Management
SMART Requirements - Conclusion (#7 in the series SMART Requirements)
By Jessica Popp
Requirements are an important part of setting expectations with your customer. In the absence of facts and details, the customer will make up assumptions in their head. State everything in your requirements. If it is not stated, it is not committed to be completed.
Once you believe you have a completed set of requirements, it is a best-practice to review them with your customers and “sign-off.” This can be done literally on paper, or electronically via email, but is a step that should not be skipped. It enforces that both parties review and completely agree on what work is being done and what is to be delivered. Do not settle for a verbal yes; people forget, change their minds, etc. By going through this formal step it helps your customer understand that you are serious about delivering what they need and to do this on-time (now defined in your requirements) and on-budget (also specified or estimated) you need a clear representation of their needs.
Jessica Popp is a practicing project manager in software engineering. She has more than 13 years experience in software development, project management and people leadership in both Fortune 500 and startup companies. She has a wealth of hands-on project experience from the smallest project to projects whose budgets exceeded $50M per year. Jessica holds a BBS in Information Systems, an MS in Decision Sciences and has a current PMP certification. Jessica runs Project Management 101, a blog dedicated to disccussing various topics about Project Management.
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