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Successfully Interviewing Your Project Customer and Gathering Project Requirements - Part V - Requirements Interview Process
December 11, 2007 | Author: PM Hut | Filed under: Project Management Best Practices, Requirements Management
Successfully Interviewing Your Project Customer and Gathering Project Requirements - Part V - Requirements Interview Process (#5 in the series Successfully Interviewing Your Project Customer and Gathering Project Requirements)
By Keith Mathis - PM Expert Live
The requirements interview process gives an overview of the process needed to gather details concerning your project. You will notice that this process gives you several options for repeating the interview both for verification and for additional clarification.
The requirements interview process can be done in one setting or in multiple stages, as needed for gathering the right information on this project. It is important to remember while going through this process that the goal is to get the right information so that the scope is defined correctly, and the project can be measured for success based on that scope. It is for this reason you will notice several iterations that will allow you the opportunity to revisit the customer and clarify the desired outcome. Sometimes it is thought that if you have to return to discuss requirements with the customer more than once, it is a sign you are incompetent or lack listening skills. That should be the furthest thing from one’s mind! Going back to make sure you are clear on a project should reassure the customer your goal is to meet the objectives and to please him or her with all project outcomes.
Lastly, do not hesitate to take your findings and detailed documents back to the customer for approval before you invest a great deal of time in planning and assigning resources to something that might not be true. As you utilize this process, and as your team becomes more comfortable with it, you will be amazed with how clear the requirements will become and with the relationship that will be built with the customer.
Examine the process below and notice how each section will follow throughout a detailed step-by-step sequence. Each section allows you to gather more information while examining it for validity with the customer.
Dr. Keith Mathis, founder and CEO of The Mathis Group, specializes in Project Management, Management Leadership, and Marketing training for private businesses and government agencies of all kinds. He offers 33 Project Management courses, is a Project Management Professional, is certified by the Project Management Institute and will customize every training session to your individual company’s needs. The Mathis Group also sponsors www.pmexpertlive.com, which is a powerful project management resource with free reports, podcasts, videos, and a monthly newsletter. He also offers customized management training and coaching on any subject with prolific communication and professionalism.
Related Articles
- Successfully Interviewing Your Project Customer and Gathering Project Requirements - Part I - Introduction
- Successfully Interviewing Your Project Customer and Gathering Project Requirements - Part VIII - Asking the Questions
- Successfully Interviewing Your Project Customer and Gathering Project Requirements - Part XI - Block Model
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