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Things to avoid when implementing Service Management
March 20, 2008 | Author: admin | Filed under: Project Management Best Practices, ITIL
Things to avoid when implementing Service Management
By Danielle J. Baker
- Don’t try to do it without professionals
- Don’t bury it in operations
- Don’t farm it out to contractors
- Don’t design process around tools
- Don’t roll out processes in silos
- Don’t try to roll out more than 3 processes at a time
- Don’t try to force it down people’s throats
- Don’t do it for the sake of doing it
- Don’t think that training will solve all problems
- Don’t do it if you are not willing to go all the way
- Don’t plant it on the Titanic (on a sinking ship)
Danielle J. Baker
IT PROCESS IMPROVEMENT PROFESSIONAL
Master Certified ITIL Service Management Specialist with advanced knowledge and practical experience in leading the end to end design, delivery and management of customized ITIL based best practice solutions for Fortune 500 companies across multiple industries.
Danielle’s blog can be found at: http://itsmspot.blogspot.com/
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