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Tips for Dealing with Disruptive Project Team Members
December 15, 2008 | Author: PM Hut | Filed under: Conflict Management, People Issues
Tips for Dealing with Disruptive Project Team Members
By Global Knowledge
Following is a list of tips to consider when dealing with disruptive proejct team members:
- Demonstrate empathy.
- Look for the bridge.
- Clarify intentions.
- Appeal to values or higher motives: the greater good of the group.
- Discuss the situation one-on-one in an effective conversation.
- Find the root cause. Know your receiver’s communication styles.
- Use the Basic Feedback model.
- Use active listening.
- Use persuasion and good stories; remember WIIFM (What’s in it for me?).
- Only threaten as last resort, unless it is an emergency.
This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.
© Copyright 2008, Global Knowledge. All rights reserved.
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2 people have left comments
I work with a difficult person who knows not and trys less. He is disruptive on various aspeects of the work that is endeared for us to collaborate. When he makes a mistake and it is often - he whines and pleads to move on, saying it is in the past, constantly misdirects and ignores E-mails and voice messages. Then low and behold I am busy and forget to do something now that no one has OT and he mentions it to the group, the group’s supervisors, the group’s directors, the curling team, the safety committee, the drunk sleeping in te doorway of the office building… So I confroned him. Oh no, I would never do that he says. So obviously, now he justs does everything the same but quiter. So I left him with a flat tire on a cold day. Next, we’ll go one to one…Root cause remains unknown but it is a recognition tactic as a potential promotion is coming next year. Tried most of the other tactics no use or he walks away…My supervisor refuses to do anything - so I sent it in writing. Meeting next month so we shall see.
Ralph,
Thanks for sharing your experience.
In case you don’t have any authority on the person then it’s very difficult to do anything by yourself without the support of management (which seems oblivious to the fact that he’s apparently an inefficient worker).