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What Is Knowledge Management?
April 26, 2010 | Author: PM Hut | Filed under: Communications Management
What Is Knowledge Management?
By Stephanie Simon - Global Knowledge
The concept and evolution of knowledge management (KM) has its roots in the work of management theorists such as Peter Drucker, Paul Strassmann, and Peter Senge. Knowledge management can be difficult to define, because it encompasses a wide range of practices, tools, concepts, and techniques.
According to Jatinder N.D. Gupta and Sushil K. Sharma, in their book Creating Knowledge Based Organizations, “Knowledge management for the organization consists of activities focused on the organization gaining knowledge from its own experience and from the experience of others and on the judicious application of that knowledge to fulfill the mission of the organization.”
For purposes of the website’s audience, it may be best to define knowledge management in terms of how it applies specifically to project management. Knowledge management is defined by Gerard Hill in his book The Complete Project Management Office Handbook as “coordinating organizational knowledge and information to enable increased project management capability and to achieve business value from that capacity.” Hill goes on to say that with KM, we move from simply transferring data to “the conveyance of ideas, perceptions, experiences, and interpretations that transcend the simple exchange of information.” What he means by this definition is that knowledge management takes project management communication to the next level. It is the process whereby information is converted into knowledge that is used as an asset to the organization. The knowledge, for example, can be used to create more efficient business processes and advance the practice of project management.
Knowledge management is complimentary to and may enhance other process improvement practices or learning management initiatives in your organization.
Stephanie Simon, MHA, PMP is a training and project management consultant. She has over 15 years of experience in managing projects, mentoring, consulting, and teaching project management and professional skills courses. Stephanie has worked primarily in the health care and pharmaceutical industries for companies such as Kaiser Permanente, Blue Cross and Blue Shield of North Carolina, and GlaxoSmithKline. She has managed increasingly complex projects working with geographically dispersed, cross-functional teams. She teaches and utilizes tools, methodologies, and best practices in project management. Stephanie has a Bachelor’s degree in Communication from the University of Michigan and a Master’s degree in Health Administration from the University of Washington. She enjoys building collaborative working relationships and developing high performing teams.
Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.
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2 people have left comments
Well that was a waste of 5 minutes…… if you distill the blog down to its essence you might have well just written:
“knowledge management takes project management communication to the next level”
and left it as that.
The heading of the artical, is “What is” and to this you give no explanation.
This has the be fluff peice of the day.
Hi Chris,
You can read more about KM in Project Management in these 2 articles (by the same author):
- How to Apply Knowledge Management to Your Projects
- Why Apply Knowledge Management in Projects
Hope these 2 articles will give more information about the application of KM in PM.